Ashford MGT 415 WeeK 2 Quiz (2014)

1. In analyzing the communication within a group, what
levels of interaction would you try to observe?

Who speaks most, who
speaks to whom, and how speaking takes place
Frequency and length
of interaction, and triggers for conflict
Frequency and length, patterns
of triggering, and who speaks to whom
Patterns of
conflict, patterns of support, and patterns of reaction

2. Research
documenting the value of diversity has focused primarily on a(n) ___________
performance on a variety of tasks.

group’s
individual’s
animal’s
family’s

3. Why is humor
important to effective group communication?

humor promotes cohesiveness and
reduces tension
humor breaks the ice
and gives one person the spotlight
humor provides a
segue to intimate, personal intra-group relationships.
all of the above

4. What is modern
racism?
belief that
associates a whole group of people with certain traits
belief that most other people share your
stereotypes
subtle forms of prejudice in
which people appear, on the surface, not to harbor prejudice but actually do
hold prejudice attitudes.
tendency to regard
one’s own ethnic group, nation, religion, culture, or gender as being more correct than others.

5. How can you
minimize the possibility of miscommunication?

avoid adjectives that
spotlight specific groups and imply that the individual is an exception
avoid terms that
define, demean, or devalue others
negotiate for
meaning whenever you think the other person misinterpreted what you said.
all of the above.

6. __________ is any
element that interferes with the communication process.

message
receivers
noise
interactions

7.____________
communication occurs when a person feels threatened or anticipates a threat.

verbal
offensive
defensive
nonverbal

8. A(n) _________ is
a person who translates and interprets messages, information, and new
developments to groupmates.

translator
gatekeeper
leader
psychologist

9. The pattern of a
group communication network can affect the flow of information, the way
problems are solved, and the satisfaction of group members. The more complex
the task, the more important it is that:

The circle or wheel pattern is the form of
network used
Certain patterns,
such as Y, be avoided
There be more open communication
patterns
An open pattern with
a designated hierarchy be used

10. Based on your
reading in this chapter, what can be concluded as the best way to cope with the
diversity of people in groups?

Student Answer:
Attempt to control group composition so as to reach the most optimal level of
diversity.
Follow research-based
recommendations for using heterogeneous groups.
Strive to maximize the positive,
and minimize the negative consequences of diversity.
Perform further
research on multiple attributes such as gender, age, and cognitive style.