Chapter 2 The Cultural Environments Facing Business

1)
________ consists of specific learned norms based on attitudes, values, and
beliefs of a group of people.
A)
Ethnology
B)
Civilization
C)
Culture
D)
Doctrine

2)
Which of the following is NOTtrue about cultural diversity?
A)
Companies may gain competitive advantages by bringing together people of
diverse backgrounds.
B)
Cultural diversity is most successful when domestic and foreign firms establish
joint ventures.
C)
Cultural diversity may help a company gain deeper knowledge about products and
services.
D)
The process of bringing people of different national cultures together is often
difficult.

3)
Managing and cultivating diverse teams is facilitated by first encouraging team
members to ________.
A)
understand each other’s culture before dealing with the tasks at hand
B)
jump into the task allowing the team members to react and adapt to each other
C)
allow team members to deal with the fellows as they would in their own culture
D)
establish strict rules on how the task will be performed

4)
When divergent cultures come in contact, ________ occurs.
A)
power distance
B)
culture shock
C)
cultural collision
D)
group membership

5)
Which of the following best describes a result of cultural collision in
international business?
A)
A company implements practices that are less effective than intended.
B)
Local employees are overlooked for promotions by home country managers.
C)
Expatriate managers rely too heavily on local employees for negotiating
business deals.
D)
Foreign and domestic companies make adjustments for the local culture and legal
environment.

6)
Which of the following is the most accurate statement about culture?
A)
Cultural variables can easily be isolated from other factors such as economic
and political conditions.
B)
Although most cultural variables are universal, the forms these variables take
differ from culture to culture.
C)
Most cultural variables are superficial and can easily be influenced by
environmental factors.
D)
Within a culture, everyone responds to particular cultural variables the same
way.

7)
Businesspeople seeking to understand more about another culture in order to
successfully conduct business within that culture would be best advised to do
which of the following?
A)
observe the behavior of people who have gained respect within that cultural
environment
B)
rely on stereotypes, which are based on averages, to gain an understanding of
the culture
C)
avoid cultural research studies because they perpetuate unjustified stereotypes
and behaviors
D)
memorize the cultural variations that are typically encountered in a specific
cultural environment

8)
Which of the following is a common shortcoming of studies examining culture in
different countries and regions?
A)
Cultures are static, which leads researchers to draw false conclusions from old
data.
B)
It is impossible to compare countries because of differences in data.
C)
Responses are reported in averages, which can lead to a belief in unrealistic
stereotypes.
D)
People are reluctant to complain about their own cultures, so they present only
positive opinions to researchers.