LDR531 Final Exams

LDR531 Final Exams1) Which of the following is best defined as a
consciously coordinated social unit, composed of two or more people, which
functions on a relatively continuous basis to achieve a common goal or set of
goals?
a. party
b. unit
c. team
d.
community
e.
organization

2) Over the past 2 decades, business schools have
added required courses on organizational design to many of their curricula. Why
have they done this?
a. Managers
no longer need technical skills in subjects such as economics and accounting to
succeed.
b. There is
an increased emphasis in controlling employee behavior in the workplace.
c. Managers
need to understand human behavior if they are to be effective.
d. These
skills enable managers to effectively lead human resources departments.
e. A
manager with good people skills can help create a pleasant workplace.

3) Robert Katz identified three essential skills
that managers must have to reach their goals. What are these skills?
a.
technical, decisional and interpersonal
b.
technical, human, and conceptual
c.
interpersonal, informational and decisional
d.
conceptual, communication and networking
e. human,
informational and communication

4) __________ is a field of study that investigates
the effect that individuals, groups, and structures have on behavior within
organizations for the purpose of applying such knowledge toward improving an
organization’s effectiveness.
Organizational development
Human Resources Management
Organizational behavior
People management
Corporate strategy

5) What do the fundamental consistencies underlying
the behavior of all individuals enable researchers to do?
a. observe
human behavior
b.
systematize human behavior
c. research
human behavior
d. predict
human behavior
e. detect
human behavior

6) Which of the following is a generic term that
covers a broad range of feelings that people experience?
Affect
emotions
moods
emotional labor
cognition

7) What term is used for intense feelings that are
directed at someone or something?
affect
cognition
moods
thoughts
emotions
8) If personality characteristics were completely
dictated by __________, they would be fixed at
birth and no amount of experience could alter them.
job satisfaction
heredity
environment
situations
religion

9) Which of the following are classifications on the
Myers-Briggs Type Indicator?
a.
extroverted/introverted
b. sensing/intuitive
c.
perceiving/judging
d.
independent/dependent
e.
thinking/feeling

10) Maria is dissatisfied with the way that her
manager treats her. She has quit her job and found a new position with another
firm. How has she expressed her dissatisfaction?
a. exit
b. voice
c. loyalty
d. neglect
e. social
voice

11) You quietly continue to do your work when you
know things will not improve. This is what type of response to dissatisfaction?
a. exit
b. voice
c. loyalty
d. neglect
e. social
voice

12) A group
a. generates
positive synergy through coordinated effort
b. generates
greater outputs with no increase in inputs
c. is two or
more individuals interacting and interdependent
d. engages in
collective work that requires joint effort

13) __________ results in a level of performance
that is greater than the sum of the individual input.
a. Synergy
b.
Enthusiasm
c. Energy
d.
Initiative
e.
Inversion

14) What happens in the second stage of Tuckman’s
five stage model of group development?
a. Close relationships are developed.
b. The group demonstrates cohesiveness.
c. Intragroup conflict often occurs.
d. Groups disband.

15) Zach is devout and very active in his church. He
is also a very dedicated employee. His manager offers him a promotion, but the
new role will require him to work Sundays. Zach would like the promotion, but
realizes that it would force him to miss some church activities. It is likely
that Zach is experiencing which of the following:
a. role
conflict
b. role
expectation
c. role
perception
d.
psychological conflict
16) Which role focuses on bringing about order and
consistency by drawing up formal plans?
leadership
management
task structure
initiating structure
none of the above

17) Which statement regarding leadership is true?
All leaders are managers.
Formal rights enable managers to lead effectively.
All managers are leaders.
All leaders are hierarchically superior to
followers.
Nonsanctioned leadership is as important as or more
important than formal influence.

18) What are three situational criteria identified
in the Fiedler model?
a. job
requirements, position power, and leadership ability
b.
charisma, influence, and leader-member relations
c.
leader-member relations, task structure, and position power
d. task
structure, leadership ability, and group conflict
e.
emotional intelligence, group orientation, and employee status

19) The reconceptualization of the contingency model
by Garcia and Fiedler is called _____ theory.
a.
situational
b.
cognitive resource
c.
evaluative
d.
leadership recognition
e.
cognitive dissonance

20) Which path-goal leadership style leads to
greater satisfaction when tasks are ambiguous or stressful?
directive
supportive
participative
mixed
reactive

21) According the Path-Goal Theory, what leader is
friendly and shows concern for the needs of followers?
the achievement-oriented leader
the directive leader
the laissez-faire leader
the participative leader
the supportive leader

22) Phrases such as “more cultural diversity,” “many
new entrants with inadequate skills,” and “increase in professionals” are all
examples of what force for change?
a.
technology
b. world
politics
c. nature
of the work force
d. social
trends

23) What is a goal of planned change?
a. to
change the forces of change
b. to alter
the agents of change
c. to
change employees’ responsibilities
d. to
improve the ability to adapt to the environment
e. to alter
the employees’ environment

24) Using covert influence to overcome resistance to
change is called what?
a.
negotiation
b.
cooptation
c.
education
d. coercion
e.
manipulation

25) If individuals resisting change are included in
making change decisions in an attempt to gain their support, what is this
approach is called?
a.
cooptation
b.
exploitation
c.
manipulation
d. coercion
e.
education

26) Which of the following is a characteristic of
organizational control?
a. Formality orientation
b. Decision orientation
c. Team orientation
d. Managerial orientation

27) What term describes the key characteristic of
organizational control that addresses the degree to which employees are
expected to exhibit precision?
a. accuracy orientation
b.
accountability
c.
attention to detail
d.
stability
e.
reactivity

28) Power is
a. a means for leaders to achieve goals
b. defined by leaders’ hopes and aspirations
c. a goal in and of itself
d. not an influence on leaders’ goals

29) Leaders achieve goals, and power is
a. defined by leaders’ hopes and aspirations
b. usually used by poor leaders
c. a means of achieving goals
d. a goal in and of itself
e. a strong influence on leaders’ goals

30) The most important aspect of power is probably
that it _____.
a. is
needed to get things done in an organization
b. is a
function of dependency
c. tends to
corrupt people
d. is
counterproductive
e. involves
control