STRAYER BUS 508, Summer 2014 Chapter 9- Top Performance through Empowerment, Teamwork, and Communication

Chapter
9- Top Performance through Empowerment, Teamwork, and Communication
Objective 1- Discuss empowering
employees

1.
What is empowerment?

2.
What kinds of information can
companies provide employees to help them share decision-making responsibility?

3.
How do employee stock ownership
plans and stock options reward employees and encourage empowerment?

Objective 2- Distinguish the five types
of teams

1.
What is the team?

2.
What are the five types of
teams, and how are they different?

Objective 3- Identify team
characteristics

1.
Explain team level and team
diversity.

2.
Explain how teams progress
through the stages of team development.

Objective 4- Evaluate team cohesiveness
and norms

1.
How does cohesiveness affect
teams?

2.
Explain how team norms
positively and negatively affect teams.

Objective 5- Describe team conflict
C
1.
What is cognitive conflict, and
how does it affect teams?

2.
Explain affective conflict and
its impact on teams.