Health care Incentives

post has two assignments

1: Work motivation, job satisfaction and performance of Sales and Customer Service Representatives at Travel Republic: An analysis of Performance Management framework.

Order Description

Minimum 16.000 words.

Double line spacing with a left-hand margin of at least 35mm, and head, foot and right hand margins of at least 15mm.
Include name in every page.

Explanatory notes may appear at the foot of the relevant page or at the end of the chapter. The apprentices should follow the references and bibliography and must.

Title should include full title of dissertation, degree (MS HR management and Training), year of submission and name. At the foot the total word count.

An abstract of 300-500 words, typed in single spacing, should follow the title page with key words given after the abstract. The contents page should appear between the abstract and the text.

*** Note, as this is a case study carried out in the company I was working for I will be able to provide any information necessary. As the plan is to use the method of survey/questionnaires I will be able forward the questionnaire/survey link that you will provide.

*** MY supervisor suggested providing feedback chapter by chapter, therefore, I need to be in contact with the writer and set a timetable. I will need the dessertation chapter by chapter

Deadline for dissertation is end of August.

***An introduction ( about 2 pages( 1000-1500words) need to be drafted very soon) As certain information need to be gathered from company i need to be in touch with the writer as soon as I get the info, this week.

The following must be included in the literature review:

1. Ali R. and Ahmed M.S., 2009, “The impact of reward and recognition programs on employees’ motivation and satisfaction: an empirical study”, International Review of Business Research papers, Vol. 5 No. 4, pp. 270-279

2. Armstrong M. and Baron A., 2006, “Managing Performance: Performance Management in Action”, London: CIPD.

3. Armstrong M. and Taylor S., 2014, “Handbook of human resource management practice”, 15th edition, London: Kogan Page

4. Beardwell, J. and Claydon, T., 2011, “Human Resource Management: A Contemporary Approach”, 7th edition, London: Prentice Hall

5. Batt R., 2000, “Strategic segmentation in front-line services: Matching customers, employees and human resource systems”, International Journal of Human Resource Management, vol. 11, pp. 540-61.

6. Combs J., Liu Y., Hall A and Ketchen D., 2006, “How much do HighPerformance work practices matter? A Meta-Analysis of their effects on organizational performance”, Personnel Psychology, vol. 59, pp. 501-628.

7. Liao H. and Chuang A., 2004, “A multilevel investigation of factors influencing employee service performance and customer outcomes”, Academy of Management Journal, vol. 47, pp. 41-58.

8. Hitt M. A., Bierman L., Shimizu K. and Kochhar R., 2001, “Direct and moderating effects of human capital on strategy and performance in professional service firms: A resource-based perspective”, Academy of Management Journal, vol. 44, no 1, pp. 13-28.

9. Ogunnaike O. O., Akinbola O. A. and Ojo O. A., 2014, “Effect of Motivation on Job Satisfaction of Selected Sales Representatives”, Journal of Educational and Social Research, vol.4, no. 1, pp.197-203.

10. Stringer, C., Didham, J., & Theivananthampillai, P. (2011). Motivations, pay satisfaction, and job satisfaction of front-line employees. Qualitative Research in Accounting & Management, 8(2), 161-179.

3. Aguinis H., Gottfredson R. K. and Joo, H., 2012, “Using performance management to win the talent war”, Business Horizons, vol. 55, no. 6, pp. 609-616.
2. Imran H., Arif I., Cheema S. and Azeem M., 2014, “Relationship between job satisfaction, job performance, attitude towards work, and organizational commitment”, Entrepreneurship and Innovation Management Journal, vol. 2, no. 2, pp. 135-144.
1. Cerasoli C. P., Nicklin J. M. and Ford M. T., 2014, “Intrinsic Motivation and Extrinsic Incentives Jointly Predict Performance: A 40-Year Meta-Analysis”, Psychological Bulletin 140, vol.4, pp. 980 – 1008.

Make online reaserch for the company.
https://www.glassdoor.co.uk/Overview/Working-at-Travel-Republic-EI_IE766554.11,26.htm
https://beta.companieshouse.gov.uk/company/04853546/filing-history

https://www.travelrepublic.co.uk/v2/

2: Financial Incentives For Healthcare

Order Description

1. Abstract
2. Introduction (info on basics/ background/Economics of P4P and agency theory/ )
3. Common Healthcare Providers payment mechanisms
3.1 Types of payment mechanisms
3.2 Effects on Quality
4. Selected country experience:
4.1 Quality Enhancing Interventions in NHS: (highlights / observations)
4.2 Medicare Pay-for-Performance Initiatives: (highlights / observations)
5. Implications of Pay-for-Performance (issues related to measurement of quality / design issues in P4P)
6. Discussion
7. Conclusion

Customer Service