The Diagnostic and Treatment Similarities

Post has three assignments

1: SERVICE ENCOUNTERS ASSIGNMENT

Order Description

The project involves following steps:
(1) Conduct careful observation of “service encounter” type of interactions in a real world setting
Select a setting such as convenience store, cafeteria or Starbucks, open to the public. Select time when there is not much traffic so that people are not too rushed. Observe and describe in your notes four interactions (conversations) between the attendant and customer. At least three of the conversations should involve either the customer or the service person introducing a topic not directly related to the business transaction at hand, such as in these hypothetical exchanges:

EXAMPLE I
1. Attendant: Will that be it?
2. Customer: Yeah. I haven’t seen you for a while?
3. Attendant: Would you like any cash back?
4. Customer: Nope.
5. Attendant: Thanks for shopping at Walgreens

EXAMPLE II
1. Attendant: Will that be it?
2. Customer: Yeah. I haven’t seen you for a while?
3. Attendant: I know, I went to see my boyfriend in Phoenix
4. Customer: That’s great. Good to have you back, though
5. Attendant: I’m glad to be back, too. Would you like any cash back?
6. Customer: Nope.
7. Attendant: Thanks for shopping at Walgreens

(2) Take detailed notes of your observation.
Like in Bailey’s research, your most important data will be your conversation data. Write down in as much detail as you can the exact words that people use in talking to each other. Also, describe people participating in the conversation (age, gender, anything else you notice)

(3) Conduct uptake analysis
Your analysis will address conversational uptakes on topics not directly related to the business transaction and introduced in the service encounter interactions data from
your research.

Uptake: a follow up on the topic introduced by another person. An uptake is a conversational tool that helps to create conversation as a collaborative project. In doing so, it mainly serves a phatic communicative function; that is, the maintenance of social relationship between people who participate in communicative event.

To illustrate: in the EXAMPLE I above, the attendant did not offer an uptake on the customer’s inquiry, “I haven’t seen you for a while?” in line 2. In contrast, in the EXAMPLE II, the attendant did offer an uptake in line 3, by saying “I know, I went to see my boyfriend in Hawaii,” followed by the customer’s uptake, “That’s great. Good to have you back, though” (line 4) and further, by the attendant’s next uptake, “I’m glad to be back, too.”

In the analysis of your conversational data, identify statements that invite an uptake and assess whether an uptake has taken place.

(4) write a paper about 3 pages long (12-point font, double-spaced) in which you will:
a) describe where and when you conducted your observation
b) describe three or four service encounters, following the format of the examples above. Include your notes on the conversations and describe persons who participated in the interaction (age, gender, appearance, etc.)
c) present your analysis of your conversational data in which you will identify:
(i) utterances (statements, questions, etc.) that invite an uptake and
(ii) either a presence or an absence of uptake.
d) based on Bailey’s work, suggest some of the possible reasons for a person not to offer an uptake.

2: Distinguish the diagnostic and treatment similarities and differences between heart failure with reduced ejection fraction compared with heart failure with preserved ejection fraction.

Order Description

Distinguish the diagnostic and treatment similarities and differences between heart

3:The Social Science

A large portion of the social science major is dedicated to the study of individual, group, and social psychology. Social psychology examines how the thoughts and behaviors of individual humans are influenced by the thoughts and behaviors of other humans in the various social groups in which they find themselves. Individual psychological theories focus more on individuals and the thoughts and behaviors that they manifest as relatively autonomous individuals. There are numerous theories that orient researchers in both of these fields. In this discussion, explain a specific subfield of social psychology as well as individual psychology. Then, using the social psychological theory, explain your research population’s ideas, behaviors, and beliefs in relation to the key issue that faces this group. After doing this, then focus on a specific subcategory of individual psychology and explain a single individual of this population’s ideas, behaviors, and beliefs in relation to the key issue that faces this group.

heart failure