The Secret Life of Sports fans- Eric Simmons

Instructions:
In your own words, summarize in 1-2 paragraphs the main points of each book.
How does each book relate to what we have read/discussed in this class. Be specific.
For example: The author clearly makes the point that coaches need not be diplomatic when communicating with players. This is consistent with Theory X which posits…
To what extent do you agree with the central position/s taken by the author/s in the book?
Explain your rationale to the prior question.
For example, I do not agree with Theory X. It is demotivating for the following reasons…
How many stars (1-5, with 5 the highest) would you give the book?
Explain your rationale for the rating.
For example, I give the book only three stars and would not recommend it to those interested in sport and communication. It is too brief and poorly written. For example, the section dealing with…

Class Notes/ Topics

Permeability- walls of a subsystem have to be permeable. Both departments have to communicate and have a way and want to communicate to each other. Input from outside sources any information that comes to your system. Throughput is the information transferred inside the subsystem. And output is what goes out.

Requisite variety: I got enough people/tools on the inside to deal with all of the information that’s coming from the outside.

Relevant environment: All external parties or subsystem that you want to receive your messages.

Theory x : People that work for you are basically lazy and just want to get pay so they don’t care about management decisions. Theory y: opposite of that. People actually seek out responsibility.

Crisis Communication
Crisis in terms of crisis communication: is an anomalous event that may negatively affect an organization and requires efficient organizational communication to reduce damage related to the event.

Crisis communicators: conceive, create, disseminate messages to: internal and external stakeholders. And respond to feedback.

Key Terms

Stakeholder: is someone who wants information from the crisis or that you want them to get information.
Stakeholder Theory: you have multiple stakeholder and each group of stakeholders have unique needs.
Legitimacy: perception that stakeholders have of you
Four Rs: Relationship- with stakeholders. Reputation-/stability- how often do you have crisis. Responsibility- are you responsible for the crisis? Response. To what extense is the focal system responsible.
Image restoration: how do you communicate to restore your legitimacy.
Nuggets: specific units of information that you relay to your various stakeholders.
Halo/velcro effect: if you have positive relationship with your stakeholders you’ll have a halo effect ( people will assume you are innocent) opposite for velcro.
Supporting behavior: Not only do stakeholders honor that account, but they become agents relying that account.
Honoring the Account: I want the stakeholders to believe my account.

Image Restoration Approaches

Apology. Penitential- taking all the fault “ i am really sorry for everything its my fault”, causal: giving an excuse for what u did.
Bolstering- when you start saying the good things you do. Identify problem but also talk positively to mitigate your responsibility.
Compensation- compensate for what u did
Corrective Action: this is what we are trying to do for the problem not to happen again.
Defeasibility: there are other factors
Denial: saying did not happen.
Differentiation: making a distinction for what happened here and what happened elsewhere, suggesting that it is less grave here.
Displacement: blaming somebody else.
Intimidation: intimidate
Minimization: let’s not make a big deal about this. Act as if it’s not that important.
Mortification: extremely embarrassed.
Suffering: you suggest as if you are suffering too.
Transcendence: there are other stuff bigger than this etc.

Team and Sports Communication

Nonsummativity: in any group interaction ( team) the collectivei individual skill set cannot be added up to determine what kind of team you have. Its better or worst than the sum of its part.

Conflict: a factor that affects nonsummativity. There are four factors of conflict equity: the perception that athletes/coaches have that the decision that are being made are fair., affective: when people don’t like each other and this affects how a team plays. procedural: the team believes that the processes for preparing for a game makes sense. Substantive: good type of conflict, refers to the existence of cultivating different ideas, bring all of the ideas together to try and come up with a better plan.

Emotional intelligence: IQ of athletes, knowledge of game.
Defensive and supportive cultures:

Functionalist: Believe that can create a culture of something
Interpretivists:
Leadership Styles:
leaders ordicratic leader: like a dictator. Laiserfare leader: hands-off leader. Democratic leader seeks the opinion of others.
Natural and systematic soldering:
Systematic: if you see an athlete that is working hard other athletes would slow him down.
Jackass Fallacy: Positive non summative approach you have to take a theory y approach, but almost all managers still believe employs or athletes are jackasses.
Manufactured Consent: When coach scream at you but you know its for your own good.
Concertive control: People are so identified with the goal of the team that people could work without a coach.
Categorical Imperative: There are universal rights and wrongs, and when you make a decision you rely on these to decide whether its ethical or not. You apply the “ universal truth” to whichever case.
Utilitarianism: “ the greatest happiness principal” , you look at all stakeholders in a situation and you say if the happiness that is going to result in a decision overwhelms the sadness then it is ethical. Hedons: units of pleasure vs dolors:units of sadness.
Value Rationality: your decision are based on your values.
Instrumental: your decision making is used for success instead of your value