Lane-Poole’s The Moors in Spain

Understanding Communication and Aging, Jake Harwood

This discussion will focus on an interaction you have recently had with a person over the age of 65. Source must come from text book- Understanding Communication and Aging, Jake Harwood ISBN: 9781412926096 Chapters 3 and 4 , and add another source =add 2 sources to the reference page. In -text citation required both from textbook and outside source
Questions to be address in the discussion
1) Describe the context (setting) of this conversation and your relationship with the person you conversed with (longtime friend, just met, uncle etc….)

2) Describe the conversation in terms of the interaction types/models described in these chapters 3 and 4, must use in-text citation

3) Consider and tell us about the degree to which you personally felt engaged and comfortable (or not) in this conversation. Must use in-text citation

2. Customer Service Tech Trends

Please, talk about new customer service top trends in the technology world, that focus on emerging technology and makes the customer services easier nowadays.

3. Lane-Poole’s The Moors in Spain

Lane-Poole’s The Moors in Spain recounts events leading to and during the almost 700 years rule of Muslims in large parts of the Iberian Peninsula. Much of Lane-Poole’s history of Moorish Spain is enriched with literary references or other textual sources that he quotes often for rhetorical effect.

For this online assignment, identify one literary reference included in Lane-Poole’s narrative. Find its source and author (if known) and explain why you think it is included in the text. Limit your submission to one page double spaced and submitted it before 10:00 pm on the due date.

Example

In chapter 1 of the Moors in Spain, Lane-Poole quotes the following lines from Walter Scott’s epic poem “The Vision of Don Roderick”:

Nor shall it ever ope, old records say,

Save to a king, the last of all his line,

What time his empire totters to decay,

And treason digs, beneath, her fatal mine,

And high above, impends avenging wrath Divine—

This is stanza XI of the poem, which imagines the story of Roderick (or Rodrigo) who was the last Visigoth King of Spain at the time of the Moorish conquest. Lane-Poole includes the literary references to Walter Scott’s poem to enhance his description of the defeat of the Visigoths. Walter Scott wrote the poem in 1811 on the occasion of the British War in the Iberian Peninsula.