Management of Quality

CASE ASSIGNMENT

BUSI 4302

Management of Quality

Winter 2019

Agile Electric Case Project

This is a case project and represents the final assignment or requirement for the course. The format is a key element and the ability of your submission to utilize the elements from the course as a key part of your analysis

You are required to provide and detailed and in depth case analysis as outlined in the worksheet provided

Please make sure to answer the questions listed below as part of the overall case analysis. The case handed in must be a hard copy in the appropriate font (Arial 12, Double spaced –5000 words approx.)

What are the main issues Agile and its supplier base?

What direction should the firm be moving in the finalization of its quality plans?

Where did the process implementations breakdown in this product launch?

How are the systems to be monitored?

How would this event be prevented from happening again?

Marks will be awarded based on your ability to use concepts from the readings and class discussions. Focus is on the frameworks for the development and implementation of a quality systems. The use of existing models such as Baldridge and QS 9000 would be a useful guideline for example

Module

CASE MARKING SUMMARY SHEET CASE MARKING WORK SHEET

CASE ANALYSIS CONTENT MARKS AVAILABLE MARKS AWARDED NOTE: The marking key is not normally completed in order (I to VII). If elements of one section are found in other sections they should be considered towards the candidate final mark (with the exception of recommendations found in the analysis section). COMMENTS

Executive Summary 5 I. Executive Summary

A one-page statement of the problem, the purpose of the communication, Contains enough detail to allow the reader to capture the essence of the report (+) Yes (+) No

and a summary of the results, conclusions, and recommendations. Is brief enough to allow the reader to review it in a few minutes. (+) Yes (+) No

Issue Identification 10 II. Issue Identification

Stand alone list or list and analyze

III. Environmental and Root Case Analysis 20

Discussion of urgency / immediate issue(s) “Note: when marking the sections with scales DO NOT think about numeric grades. Think only of (+) Strong versus (-) Weak.

The Vertical Anchor Line is considered to be 0.70.”

Discussion of importance

Identify root cause(s)

Tied to Alternatives and Options

Alternatives and Options 15

Present in a meaningful format Does the paper identify the issues presented in the case? (+) Yes (+) No

Connecting thread between section III and IV Does the paper identify the impact of the issues listed? (+) Yes (+) No

Pro / Con analysis with quantitative support III. Environmental and Root Cause Analysis

Recommendations 10 Are the root causes identified? (+) Yes (+) No

Using decision criteria to select from the alternatives Is the relative importance of the issues identified? (+) Yes (+) No

Implementation 10 Is the relative urgency of the issues identified? (+) Yes (+) No

What – aligned to recommendation and ultimately strategy Does the analysis include quantitative support? (+) Yes (+) No

Who – appropriate staff level assigned The quantity of analysis is: (+) Strong (+) Weak

When – indicates priority/ judgment The quality of analysis is: (+) Strong (+) Weak

VII. Monitor and Control 10 Overall the analysis is: (+) Strong (+) Weak

Performance metrics aligned through operations to strategic intention Recommendations should not be given at this point. Are recommendations provided here? (+) No (+) Yes

OVERALL IV. Alternatives and Options (NOTE: Pro/Con analysis is a Major component of the paper.)

Strategic Perspective 5 Does this section include potential solutions to address the issues? (+) Yes (+) No

Synthesis of the case economic environment strategically relevant information Does this section include a list choices to be analyzed (or just a list of things to do)? (+) Yes (+) No

Synthesis of the case strategically relevant information about the firm Do the A/Os deal with the long run/systemic success and stable operation? (+) Yes (+) No

Judgment and Integration 9 Do the A/Os address the short run/immediate issues? (+) Yes (+) No

Logic Evaluate the breadth/depth of pro/con analysis? (Including alignment to strategy) (+) Strong (+) Weak

Clarity Does sufficient Pro/Con analysis exists of A/Os including alignment to strategy (+) Yes (+) No

Connecting thread V. Recommendations

Use of conceptual tools and processes Are the recommendations supported? (+) Yes (+) No

Is the decision based upon sound and rigorous reasoning? Do the recommendations follow the analysis? (+) Yes (+) No

FORMAT Are the recommendations appropriate? (+) Yes (+) No

Written Communication: Format 3 Are the recommendations prioritized? (+) Yes (+) No

Executive Summary, Table of Contents, Appropriate Titles Is there a contingency plan? (+) Yes (+) No

Lists, Tables, Figures, Conclusion, Exhibits, Appendixes VI. Implementation

Written Communication: Language and Style 3 Does the paper outline what has to be done? (+) Yes (+) No

Professional tone, grammar, spelling, coherent, flow Does the paper outline who is responsible? (+) Yes (+) No

CASE TOTAL 100 Doe the paper outline when/time line? (+) Yes (+) No

Does this section demonstrate order and process? (+) Yes (+) No

VII. Monitor and Control

Does the paper outline a feedback and management process? (+) Yes (+) No

Does the paper list performance metrics consistent with recommendations and implementation? (+) Yes (+) No

Does the paper list performance metrics in line with corporate strategy? (+) Yes (+) No

Sun Coast data

Auditing Project