A fresh approach of the Balanced Scorecard in the Heathrow Terminal 5 project

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the last module we looked at the Balanced Scorecard and how it is
implemented from a “purist’s approach,” just touching on the flexibility
of the tool. In this module, we are going to look at the BSC from more
of an adaptive approach. That is to say, how adaptable is this tool
given the wide variety of organizations out there in the world?In this assignment you are asked to study the required readings and to read the following case study:Basu,
R., Little, C., & Millard, C., ( 2009). Case Study: A fresh
approach of the Balanced Scorecard in the Heathrow Terminal 5 project.
Measuring Business Excellence. 13(4). 22–33. Retrieved from .perf-ex.co.uk/wp-content/uploads/2012/04/T5-case-study-MBE-papaer.pdf”>http://www.perf-ex.co.uk/wp-content/uploads/2012/04/T5-case-study-MBE-papaer.pdfAfter
reading this article, write an essay in which you compare and contrast
the Balanced Scorecard utilized by the British Airport Authority (BAA)
at Heathrow Airport’s Terminal 5 project with the standard quadrants
typically applied in a traditional BSC approach (Financial focus,
Internal focus, Learning and Growth focus, and Customer focus). That is
to say, the Terminal 5 project was a large, public construction project
using private contractors. Yet, the BSC approach is also applied to the
manufacturing sector and health care sector, and is applied in both
private and public organizations. So, to help formulate your arguments,
you’ll want to consider how the T5 project adapted the BSC approach to
fit the prevailing circumstances.