Oregon DSC 335 Chapter 4 – Process Analysis True/false

Oregon DSC 335 Chapter 4 – Process AnalysisChapter 4· Process AnalysisTRUE/FALSE.jpg”>1. Process analysis is the documentation and detailed understanding of how work is performed and how it can be redesigned.2. The four core processes that merit thorough analysis are supplier relationship, new service/product development, order fulfillment, and service/product recovery.3. An employee suggestion system can be an effective method for identifying processes that need improvement.4. Performance measures that are established for a process are known as metrics.5. Process improvement teams that focus on processes that cut across departmental boundaries have the silo mentality.6. Once a process is identified, defined, evaluated, and redesigned, the benefits of the process analysis cycle are realized.7. Flowcharts, service blueprints, and process charts are effective for documenting and evaluating processes.8. A service blueprint is a flowchart of a service process that shows which of its steps has high customer contact.9. Formal work measurement techniques estimate average times for each step in a process by relying on the judgment of skilled observers.10. Fatigue, rest, or unavoidable delays are factored into a work standard by the performance rating factor.11. Elemental standard time data can help managers develop time standards for new work before production begins.12. The predetermined data approach eliminates the need for time studies.13. A predetermined data approach to time standards can be completed before actual production begins.14. The predetermined data approach assumes that a sequence of motions will take the same amount of time regardless of the order in which they are performed.15. Work sampling can be used to estimate the proportion of time spent by people or machines on activities.16. When using work sampling, the times of day when the analyst collects the sample data should be selected at random over the length of the study.17. A learning curve is a line showing the relationship between processing time and the cumulative quantity of a product or service produced.18. The learning curve for a process depends on the rate of learning and the actual or estimated time for the first unit processed.19. The best data analysis tool for recording which gas pump most customers use would be a checklist.20. A histogram is a summarization of data measured on a yes-or-no basis.21. The general principle that 80% of a company’s revenue is generated by 20% of its customers is known as the Pareto concept.22. A scatter diagram is a graphical technique that shows whether two variables may be related.23. A fishbone diagram identifies which category is most frequently observed out of all the categories for which you have data.24. Data snooping is the acquisition of external benchmarking data even when the external organization has not authorized a formal benchmarking agreement.25. Simulation is an act of reproducing the behavior of a process using a model that describes each step of the process.26. A group of people, who are knowledgeable about the process and its disconnects, meets to propose ideas for change in a rapid-fire manner. Such a session is called a brainstorming session.27. The only people who can provide input to a brainstorming session are members of the design team.28. Brainstorming sessions can be effectively conducted on the Internet using software that allows one person to see another’s ideas and build on them.29. The bursar’s office at a large state school sends a team to the bookstore on campus to see how they handle customers and process payments. This is an example of functional benchmarking.30. Benchmarking by tracking the performance of a process over time is always available.31. Benchmarking is a continuous, systematic procedure that measures a firm’s products, services, and processes against those of industry leaders.32. A great job of flowcharting and benchmarking a process is of only academic interest if the proposed changes are not implemented.33. Implementing a beautifully redesigned process completes the continuous monitoring and improvement process.