TRUE/FALSE1. Managers must understand no plan is perfect, but should grow and change to meet new conditions.( )2. A desired future state that the individual or organization attempts to realize is a goal.( )3. Goals specify today’s means; plans specify future ends.( )4. Planning is the act of determining the organization goals and the means for achieving them.( )5. Planning cannot tame a turbulent environment.( )6. A plan tells “why” to achieve the goal.( )7. The mission is the basis for the strategic level of goals and plans, which in turn shapes the tactical and operational level.( )8. Defining operational goals and plans occurs in the execution phase of the organizational planning process.( )9. Tactical goals and plans are the responsibility of front-line managers and supervisors.( )10. Operational plans and goals are those that focus on the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals.( )11. Tactical plans are designed to help execute the major strategic plans and to accomplish a specific part of the company’s strategy.( )12. A broad definition of the organization’s values, aspiration and reason for being, along with a recognition of the scope and operations that distinguishes the organization refers to a Business Plan.( )13. Goals and plans provide a sense of direction and focus on specific targets and direct employee efforts toward important outcomes.( )14. Tactical goals are specific, measurable results expected from departments, work groups, and individuals within the organization.( )15. Top managers make the broad strategic plan and identify specific tactical plans.( )16. Operational planning specifies plans for department managers, supervisors, and individual employees.17. Goals are typically stated in quantitative terms.( )18. Providing innovative solutions to customer needs is a goal that would be placed in the internal business process category on a strategy map.( )19. A visual representation of the key drivers of an organization’s success and shows how specific goals and plans in each area are linked is called a strategy map.( )20. An organization’s mission describes its reason for existence.( )21. Building good relationships with suppliers and partners would be considered internal business process goals.( )22. Strategic plans and goals are those that focus on where the organization wants to be in the future and pertain to the organization as a whole.( )23. Management by objectives, single-use plans, and standing plans are all management planning approaches.( )24. Goals are most effective when they are specific, measurable, challenging and linked to rewards. ( ) 25. Goals must be set for every aspect of employee behavior or organizational performance to be effective.